Steven Schwartzman - Internet Marketing, Copywriting, Jets

I wrote this post about 18 months ago when someone requested a refund on one of my products (no longer on sale).

Man, I don’t remember getting this mad!

I certainly would not respond that way today, I would just give the refund and move on.

It’s a quick read, I’m on a crusade to save every aspiring Internet Marketer on earth.

How do/would you handle this type of refund request?  Just give it no questions asked?  Ask why?  Battle? Comment Below!

And so, the post I refused to publish 16 months ago surfaces…From here on.

As you already know I recently launched a product called 5 Minute Articles.

Sure you need to become familiar with the steps involved to make the process work, but once you do…wow. You’ll be writing new, unique articles in 5 minutes flat on any topic. It just takes a bit of practice. Out of all the copies sold I’ve only received one refund request. I’ll leave the person’s name out as that’s not the point of this post. Here it is…enjoy.

START:

Dear Howard,

I read through your material today and would like a refund. This system will not work for me. You seem to have a talent probably from years of experience where you can read through text and then rewrite it in your own words. I need to rely on something like instant article wizard.

Kind Regards,

XXXXXXX

END

First of all, who’s Howard!  I’m Steve.

Second, here is my reply. This product comes with a no questions asked refund policy he gets a refund no matter what.

START

Hi XXXXXXX,

Thanks for giving it a shot. I do have a talent, but that is only from experience. Shortcuts like Instant Article Wizard will only get you so far…you need to practice and rely on your own skills and improve them constantly if you want to get better (at anything!!!).

I will verify your order and send you a refund. By the way, who is Howard?

END

Are you kidding me? This person prefers to use a shortcut to write mediocre articles instead of spending a little time learning and trying out the 5 Minute Articles system and writing quality, original articles. He refuses to even try because he thinks he can’t!

I’m no genius, but if I’m interested in something, anything, I’ll give it a shot. If it doesn’t work out then it doesn’t work out, but relying purely on shortcuts is not the way to get ahead.

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I’ve since switched to decaf…