In the past few years I’ve set up many sites and products, each one requiring their own support and e-mail addresses. I have to check about 15 e-mail addresses per day! It’s crazy…
Finally, I decided to step out of the dark ages and install a help and support desk, to make it easier [...]

Although I don’t post in forums very often, I do spend a lot of time reading and staying up to date with the current market and trends.
While browsing one popular forum, I came across someone with an odd username…but it was catchy.
Nobody knew who he was at first, but as the [...]